Shipping and return policies for dead horse

Shipping Info

deadhorse has always and will always try to make merchandise and shipping affordable as possible. We also try to ship as fast as possible. If there is an issue with your order we will notify you immediately.

When will my order ship?
Most orders ship within 3-4 business days after the order is received. Items
on back order will be shipped as soon as the item is in stock. For Holiday
Shipping, please allow 7-10 days for Domestic orders and 14-21 days for
international orders.

How long will it take for me to get my order?
Orders sent within the continental U.S. generally arrive within 4-7 business
days after the order has shipped. International delivery will vary from
country to country.

Do you ship outside the US?
We ship to fans worldwide. Simply provide us with your destination address at the time of purchase. Please review our shipping information for costs and delivery timeframe.
* If Shipping costs seem high please request a shipping quote to deadhorse.biz@gmail.com attn: Horsecore.net shipping quote.
** If the amount collected on international shipping does not cover postage deadhorse will contact you for additional shipping funds to cover the order shipping costs. **

Return Policy

What is the returns policy?
Within 14 days of receipt of your order, you may exchange or return any Merchandise with the following conditions: Items must be in their original condition, with original packaging and accessories, must not be worn or laundered. Music merchandise (tapes, CDs) must be unopened There is a $3.00 returns or exchange processing fee for items exchanged that are not damaged or defective (determination of damage or defect will be at our sole discretion)

For exchanges within the U.S., please allow 2-3 weeks for you to receive your new product. If an item is on back order, delivery may be delayed until the product is available. If an item is discontinued, you will be notified via email by deadhorse. Naturally, we can process returns and refunds only for items purchased from horsecore.net.

How do I return an item?
Just follow these 3 steps:

1. Email: Horsecore.net@gmail.com with: Your Name, order information and the reason for your return.
2. On a piece of paper write: Your Name, order information and the reason for your return.
3 .Wrap the merchandise securely and mail to the address below.

*We strongly suggest that you use UPS, Insured USPS Mail, or another traceable delivery method for your return shipment. please indicate the order number on a separate piece of paper and send with your return.
Address:
Returns Department
818 Thomas Ridge
San Antonio, Texas 78251

If your order arrived damaged We know it's disappointing when an item arrives damaged. If this happens, please contact deadhorse. A replacement item will be sent whenever possible; if not, a refund will be processed.